How often do you find yourself in a heated discussion wondering how did things get so loud?
Is the other person accusing you of something or is it just implied?
Did the other person understand the meaning behind your words or did they just take them at face value?
How is it that we ever come to an agreement at all?
Learning not to take things personally, and to listen with an open heart, is essential for good communications.
When you listen are your listening in order to respond to what the other person is saying, or are you truly listening to their words, their inflection, and their intent?